1. Introduction

At Globbexx, customer satisfaction is our top priority. We take great care in producing high‑quality custom printed products, but we understand that issues may occasionally arise. This Refund and Return Policy outlines your rights and our commitments when it comes to returns, exchanges, and refunds.

Since all our products are custom‑printed to your specifications, our return policy differs from standard retail. Please read this policy carefully before placing an order.

2. Eligibility for Returns

Because each product is custom‑made to your specifications, we generally do not accept returns for change of mind, wrong design choice, or slight color variations. However, you may be eligible for a return or refund in the following cases:

• Printing Defects: Misprints, smudges, blurry images, or missing elements.
• Damaged Products: Items damaged during shipping (provided you notify us within 14 days).
• Incorrect Order: We printed the wrong product or design due to our error.
• Material Defects: Products with flaws in the substrate (e.g., cracked mugs, torn T‑shirts).

3. Timeframe for Claims

To be eligible for a return, exchange, or refund, you must notify us within:

• 14 calendar days from the date of delivery for visible defects or damage.
• 7 calendar days from the date of delivery for hidden defects that only become apparent after unpacking or use.

Claims made after these timeframes will not be accepted, except in exceptional circumstances at our sole discretion.

4. How to Request a Return or Refund

To initiate a return, exchange, or refund request, please follow these steps:

• Step 1: Email us at contact@globexxllc.com with your order number.
• Step 2: Provide clear photos of the issue (defect, damage, or incorrect item).
• Step 3: Include a brief description of the problem and your preferred resolution (reprint, exchange, or refund).
• Step 4: Our team will review your request and respond within 24‑48 hours.

5. Resolution Options

Once your claim is approved, we offer the following resolution options:

• Free Reprint: We will reprint your order at no cost, with expedited production and shipping at our expense.
• Full Refund: If a reprint is not possible or you prefer not to wait, we will issue a full refund to your original payment method.
• Partial Refund: For minor issues or if you wish to keep the item with a discount, we may offer a partial refund.
• Store Credit: We can issue store credit for the full value of your order, plus a 10% bonus as a goodwill gesture.

6. Return Shipping

• Defective or Damaged Items: We will provide a prepaid shipping label for returns. You are not responsible for return shipping costs.
• Incorrect Orders (Our Error): We will cover all return shipping costs and send the correct order with expedited shipping.
• Non‑Eligible Returns: If you return an item that is not eligible for return, you will be responsible for the return shipping costs, and the item may not be returned to you.

7. Refund Processing Time

Once your refund is approved, we will process it within:

• Credit/Debit Cards: 3‑5 business days (depending on your bank).
• PayPal: 1‑3 business days.
• Store Credit: Immediate upon approval.

You will receive a confirmation email once your refund has been processed. If you don't see the refund reflected after the timeframes above, please contact your bank or payment provider.

8. Non‑Refundable Items & Situations

The following items and situations are not eligible for returns, refunds, or exchanges:

• Change of Mind: We cannot accept returns because you changed your mind, found a cheaper option, or no longer need the product.
• Design Approval: If you approved the proof and we printed according to the approved design, we cannot accept returns for design‑related issues.
• Color Variation: Screen colors and print colors may differ slightly. We cannot guarantee exact color matching.
• Minor Imperfections: Small imperfections that do not affect the overall quality or functionality of the product.
• Worn or Used Products: Products that have been used, worn, washed, or damaged after receipt.
• Custom Sizing: If you provided measurements and the product was made to your specifications, we cannot accept returns for sizing errors unless it's our mistake.

9. Bulk & Wholesale Orders

For bulk or wholesale orders (50+ units), the return policy may differ based on the specific terms agreed upon at the time of order. Please refer to your purchase order or contact our wholesale team for details.

• Sample Orders: We recommend ordering samples before placing large bulk orders to ensure quality and design meet your expectations.
• Bulk Defects: If a bulk order has a high defect rate (over 5%), we will work with you to resolve the issue through reprints or partial refunds.

10. Chargebacks & Disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to:

• Provide evidence of proof approval and order fulfillment to your bank or payment provider.
• Suspend your account and future orders with Globbexx.
• Recover any associated fees incurred from the chargeback process.

We encourage you to contact us first — we are reasonable and will work with you to find a fair solution.

11. Policy Changes

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this Refund and Return Policy or need assistance with a return request, please reach out:

• 📧 Email: contact@globexxllc.com
• 📞 Phone: (864) 870-5494
• 📍 Address: 52 High Manor Dr, Henrietta, NY 14467, USA

We aim to respond to all inquiries within 24 hours.